JEWELLERY WARRANTY
Midnight Moon Jewellery 3-Month Warranty
At Midnight Moon Jewellery, we take pride in creating high-quality, adventure-ready jewellery designed to last. We want you to shop with confidence, which is why we offer a 3-month warranty on all our pieces against manufacturing defects.
What’s Covered?
We guarantee our jewelry is made to withstand your adventures. Our warranty covers:
✅ Manufacturing defects (e.g., faulty clasps, loose settings, or missing stones)
✅ Discolouration not caused by improper care
✅ Structural issues that occur under normal wear
What’s Not Covered?
Our warranty does not cover:
🚫 Normal wear and tear (scratches, dents)
🚫 Accidental damage or lost items
How to Make a Warranty Claim
If you believe your jewellery has a manufacturing defect, we’re here to help! Follow these simple steps:
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Email us at midnightmooninfo@gmail.com with:
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Your order number
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Clear photos of the issue
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A brief description of what happened
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Our team will review your claim within 7 days.
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If your claim is approved, we will repair or replace the item at no cost to you.
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You’ll only need to cover return shipping, and we’ll send the replacement or repaired item back to you for free!
Additional Questions?
If you have any questions about your jewellery, our warranty, or how to care for your pieces, reach out to us at midnightmooninfo@gmail.com. We’re happy to help!
Jewellery made for adventure. Quality you can trust. 💙